The nature of the automobile industry is changing with advanced and innovative technologies. It is not even surprising that the customer service is also evolving as customers expect more convenience and faster services. Add to that, the customers and your auto technician team need to be updated with the current services for new automobile models.
As an automotive service advisor in a competitive environment, you are expected to provide superior customer service to retain your customers. Customers value services when they feel that their opinions and complaints are being heard. As an efficient service advisor, you have to translate these concerns into technical issues which the mechanics can understand to provide the proper diagnostics.
You are expected to listen to the concerns of the customers and then interpret them to your retail auto repair technicians. Being a bridge between the customer and the mechanic, the role of a service advisor is indispensable.
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